Refund Policy
This refund policy explains how refund, return, cancellation, and order issue requests may be handled.
This refund policy is intended to help you understand how refund and return requests may be reviewed and processed.
Refund Requests
Refund requests may be reviewed according to the order details, product condition, service status, and the reason for the request.
Returns
Where returns are accepted, items may need to be returned in their original condition, with proof of purchase, and within the allowed return period.
Non-Refundable Items
Certain products or services may be non-refundable, including custom-made items, used items, completed services, or items specifically marked as non-refundable.
Processing Time
Approved refunds may take time to process depending on payment provider, bank processing times, and internal review requirements.